Jaculynn Peterson » negative public relations http://www.jaculynnpeterson.com Thu, 12 Jan 2012 07:02:39 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Transforming customer dissatisfaction into corporate dividends http://www.jaculynnpeterson.com/2008/03/12/transforming-customer-dissatisfaction-into-corporate-dividends/ http://www.jaculynnpeterson.com/2008/03/12/transforming-customer-dissatisfaction-into-corporate-dividends/#comments Thu, 13 Mar 2008 03:48:22 +0000 Jaculynn Peterson http://diablogue.wordpress.com/?p=89

Here’s a great article – Love the Customers Who Hate You – from the March 2008 issue of BusinessWeek.

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